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FAQ

Where are Sleep Artisan Pillows made?

We manufacture all of our pillows in our Northern California manufacturing facility. We take great pride in our quality workmanship and quality ingredients.

What are the benefits of natural latex?

- Environmentally friendly, naturally derived and bio-degradable

- Instantly conforms to your body shape.

- Provides superior orthopedic support.

- Offers superior pressure relief which reduces tossing and turning and improves the flow of oxygen and nutrients to muscles

- Naturally dust mite and mildew resistant due to its built-in antimicrobial properties. It has a breathable open cell structure.

Why invest in a quality pillow?

Because your pillow accounts for up to 30% of your sleep surface, if it is not right for you, it can ruin your sleep on even the most comfortable mattress.

If you think about it, your pillow has a massively important job in supporting your head, neck, shoulders, and upper back.

This means that in order to keep your spine in proper alignment, your pillow must be the perfect combination of the right shape, firmness, and height. If you pillow does not do all of these things just the right way for your unique body shape, it will not only affect your quality of sleep but also your quality of life!

Does this pillow become hard in cold temperatures like memory foam does?

No, unlike other materials such as memory foam, our natural latex is temperature regulating due to its open-cell structure and it will not get hard in the cold or soft in warm weather.

Do these pillows get hot at night while sleeping?

The natural properties of latex provide a natural cooling effect unlike any other pillow manufactured on the market.

What are the washing instructions?

Please refer to the individual item as they are all a bit different. Some are spot clean only and some have a removable washable cover. You should never put the natural latex in the dryer as it will dry out the natural latex and void the warranty.

Pillow Pricing

The pillow is made from natural latex sourced from the rubber trees that are indigenous to tropical lands. The natural latex is the most expensive part of the pillow and pillow making process, this is factored into our costs.

How does natural latex compare to memory foam?

Natural latex outperforms memory foam by its breathability, sustainability, consistency, Oeko-Tex Class 1 Baby Safe certification, better supports REM sleep cycles and is supportive, buoyant and offers pressure relief.

Do your pillows have a warranty?

All of our pillows come with a 3 year warranty against any defects in materials or workmanship. Please see our warranty section for details.

Are these pillows the same as a shredded latex pillow?

Our pillows are truly unique! Shredded latex pillows are made out of scraps of latex left over from other projects in whatever firmness is available at the time. The scraps are then run through a machine that rips and tears them apart, which leads to a lumpy and inconsistent feel from pillow to pillow. We make our fill ourselves using customized cutting machinery and 100% virgin materials (which means that we specifically use the same materials every single time) even though it is more expensive and labor intensive to do so. On top of that, natural latex is only one part of the fill that makes up our pillow. It is the way we combine these materials that gives our pillow its unique, soft and supportive feel. You have to feel it to believe it, but when you do, we know you will understand.

Do your pillows have a trial period?

They sure do! We want you to LOVE your pillow, and we know that if you give it a chance, you will. That's why all of our pillows have a 60 day risk free trial. If you aren’t happy with it, simply send it back to us and we'll refund your purchase price.

Will the pillows have a strong smell?

The natural latex in our pillows comes from sap of the Hevea brasiliensis tree (Rubbertree), the latex goes through several washing cycles as it is manufactured which removes most of the smell but it may have a bit of a natural rubber smell that will dissipate over time. Some people won't notice the smell at all and it will be very noticeable to others, it just depends on the person. There are no petrochemicals or other harmful ingredients like you find with memory foam or other chemical based foams. We cut the latex and make the pillows the same day they are shipped so everything is fresh and then hermetically sealed to keep it clean and pure until it arrives to our customer. Due to the fact that we seal it the day we make it the smell will be stronger when it's initially removed from the package and will dissipate after a couple of days.

What do you recommend for a side sleeper?

All of our pillows will work well for a side sleeper but our Luxury Side Sleeper Pillow is a favorite for side sleepers!

Do I need a special pillowcase for the Side Sleeper Pillow?

There is no special pillow case required, you can use your favorite queen size pillow case. We do make a custom pillow case for our side sleeper pillows which can be found here: https://www.sleepartisan.com/product-page/certified-organic-cotton-pillowcase

Is something added to make this pillow antimicrobial? Or is the latex naturally antimicrobial?

The natural latex is naturally antimicrobial, we do not add anything in.

Are the pillows hypoallergenic?

Yes, they are dust mite and allergy resistant, naturally!

How are the pillows packaged?

Our pillows are vacumn sealed and rolled for eco friendly shipping.

Prop 65 questions for California residents

It's required by the state of California that we, inform the public about the possible presence of certain chemicals in our products. While we do mot believe that our products contain any of the chemicals covered under Proposition 65 (our natural latex supplier has done the research and found that our latex does not require the warning), we are a small family business and we need to protect ourselves. In the interest of doing so, we feel it necessary to provide the following WARNING: This product contains a chemical (or chemicals) known to the State of California to cause cancer, birth defects, or other reproductive harm.

Please note that Sleep Artisan only uses Okeo Tex-100 certified baby safe and GOLS certified organic latexes. Both are natural products that don't have ozone depleters, flame retardant chemicals, phalates, or heavy metals.

At Sleep Artisan healthy sleep is our passion and we would never put anything in our products that we believed posed any kind of health risk at all. If you have any questions or concerns, please do not hesitate to contact us.